Service Desk Associate

Walkin Drive Accenture - Gurugram .

Date- 13th Nov 2025

Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), Haryana

Time - 1 PM to 5 PM

Skill required : Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication.

Designation : Service Desk Associate

Qualifications : Any Graduation

Years of Experience : 0 to 1 years

Job Description :

We are seeking a dynamic and customer-focused Service Desk Associate with excellent communication skills and a strong commitment to providing high-quality support. The ideal candidate will be proficient in Service Desk Management and ready to work in a shift-based environment.

Responsibilities :

Handle service requests, incidents, and user inquiries efficiently.

Ensure timely resolution of issues and maintain customer satisfaction.

Collaborate with team members to improve service delivery processes.

Must-Have :

Proficiency in Service Desk Management.

Excellent verbal and written communication skills.

Willingness to work in shifts.

Good to Have :

Experience with CRM tools.

Familiarity with ticketing systems and incident management.

Strong teamwork and problem-solving abilities.