Associate director of customer successGreyLabs AI • Gurgaon, Haryana, India
No longer accepting applications
Associate director of customer success
GreyLabs AI • Gurgaon, Haryana, India
2 days ago
Job descriptionAct as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth. Lead strategic reviews, business presentations, and value demonstrations. Manage escalations with confidence, resolving challenges proactively. Collaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes. Influence decision-making by presenting actionable insights and business impact clearly. Represent the voice of the customer internally and drive enhancements to product & processes. Contribute to customer success strategy and long-term account planning. Identify expansion and cross-sell opportunities through strong relationship building. Handle ambiguity with agility—managing unexpected situations with confidence and composure. 8–12 years of experience in Customer Success, Account Management, or related functions, preferably in Saa S / Enterprise solutions. Proven experience in managing teams, hiring, and scaling customer-facing functions. Strong executive presence with excellent presentation and communication skills. Demonstrated ability to influence senior stakeholders and CXOs and deliver revenue targets. Problem-solver with the ability to manage ambiguity and think strategically. BFSI or analytics / AI domain knowledge is a plus. Be part of a high-growth AI company transforming the BFSI industry. Build and lead a strategic function critical to customer success. Opportunity to work closely with CXO-level clients and global enterprises. Collaborative culture with autonomy and ownership.
Associate Director – Customer Success
Role Overview
We are looking for an Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions.
Key Responsibilities
Team Leadership & People Management
- Hire, mentor, and scale a high-performing Customer Success team.
- Establish best practices, SOPs, and frameworks to drive consistency and excellence.
- Create a culture of accountability, collaboration, and continuous learning.
Client Engagement & Value Delivery
Stakeholder & Peer Management
Strategic Leadership
Qualifications & Skills
Why Join Us?
Create a job alert for this search
Associate Director • Gurgaon, Haryana, India
Related jobs
Associate Director of Campus Operations
School of Inspired Leadership • Mānesar, Republic Of India, IN
Soil group of educational institutions operate 2 campuses in Gurgaon and Manesar and has been working in the higher education space for the last 15 years with more than 7000 alumni and graduates in...Show more
Last updated: 5 days ago • Promoted
Professional Services- Associate
Arbolus Technologies • Gurugram, Haryana, India
Arbolus connects Private Equity Investors and Consultants with subject matter experts across industries for research, enabling seamless knowledge exchange via a digital platform.Since 2018, we’ve b...Show more
Last updated: 30+ days ago • Promoted
Alsp Venture Partners - Senior Associate - Business Valuation
alps venture • Delhi NCR, India
Senior Associate - Business Valuation Job Description : - The r...Show more
Last updated: 28 days ago • Promoted
Associate Director- Solution Architect
Acuity Knowledge Partners • Gurugram, Haryana, India
Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment...Show more
Last updated: 25 days ago • Promoted
Associate Director - Valuations - Consulting Firm - IIM / ISB / FMS / MDI / XLRI / CA / CFA
Talent Integrators • Gurgaon, India
Amazing Opportunity with a leading Consulting Firm.Role : Valuations Designation : Associate Director Location ...Show more
Last updated: 30+ days ago • Promoted
1DigitalStack - Associate Director - Media Planning / Strategy & Reporting
1DigitalStack • Gurgaon, India
Employment Type : Full-Time-On Site.Qualification : MBA from Tier 1.Experience : 2+Years (Post MBA).Day to Day Role : - 1DS manages $300million+ annual retail media across 100+ con...Show more
Last updated: 6 days ago • Promoted
Associate Director - Customer Success - Retail / Manufacturing / FMCG - SaaS
Talent Pro • Gurugram, India
Responsibilities - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary ...Show more
Last updated: 10 days ago • Promoted
Acuity Knowledge Partners - Associate / Senior Associate / Delivery Lead - Leveraged Finance - Investment Banking
Acuity Knowledge Partners • Gurgaon, India
Leveraged Finance (Investment Banking) Associate / Sr Associate / Delivery Lead.Key Will be responsible for working as part of the dedicated team for an Investment bank.
Interacting with key bankers ...Show more
Last updated: 14 days ago • Promoted
Campus Deputy Director
School of Inspired Leadership • Manesar, Haryana, India
Soil group of educational institutions operate 2 campuses in Gurgaon and Manesar and has been working in the higher education space for the last 15 years with more than 7000 alumni and graduates in...Show more
Last updated: 5 days ago • Promoted
Credhas Technology - Customer Success Manager
Credresolve • Gurgaon, India
We're looking for a Customer Success Manager who can be the voice of the customer inside CredResolve and the face of CredResolve to the customer.
You will work closely with founders, ops leader...Show more
Last updated: 9 days ago • Promoted
Associate Program Manager - B2B Service
Talent Pro • Gurgaon, India
Need Only Female candidates for this role.Candidate must understand business development and help in growing partners and expanding the overall network.
Candidates from Good Startup companies will b...Show more
Last updated: 12 days ago • Promoted
Associate Director Of Customer Success
GreyLabs AI • Gurgaon, Republic Of India, IN
Associate Director – Customer Success.This individual will be responsible for.Team Leadership & People Management.Hire, mentor, and scale a high-performing Customer Success team.Establish best prac...Show more
Last updated: 4 days ago • Promoted
Associate Director / Director - Highway Expert - Big4
Conviction HR Private Limited • Delhi NCR, India
We are hiring for the BIG4 Consulting Firm for Gurgaon Location! Designation : Associate Director / Director : Highway Expert for a BIG in Civil Engineering<...Show more
Last updated: 4 days ago • Promoted
Institutional Partnership Associate - EdTech Solutions - UPSC
Potenzials Education • Delhi NCR, India
About Aspire Scan Aspire Scan is revolutionizing the UPSC coaching industry.We've built a cutting-edge AI platform that provides instant, in-depth analysis of ha...Show more
Last updated: 30+ days ago • Promoted
Associate Director - IT Audit
Talent Integrators • Gurugram, India
Role : Associate Director- IT Audit Location : Gurugram AND Bangalore (Hybrid) Experience : 8+ Yrs &...Show more
Last updated: 18 days ago • Promoted
Netradyne - Manager / Associate Director - SaaS & Enterprise Sales
NetraDyne Technology India Private Limited • Delhi NCR, India
About Us : At Netradyne, we are committed to delivering solutions to our customers that advance their market leadership.Our focus is to continuously drive innovations,...Show more
Last updated: 11 days ago • Promoted
Zinnia - Associate Director - Operations - Quality Assurance
Zinnia • Gurugram, India
Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth.With innovative enterprise solutions and data insights, Zinnia simplifies the e...Show more
Last updated: 30+ days ago • Promoted
Easyrewardz - Customer Success / Key Account Manager - BFSI
EasyRewardz Software Services Private Limited • Gurugram, India
Key Account - Deliver leadership to the highest possible standards on all loyalty / CRM related activity to the account : both thought and execution leadership is sought.Must ha...Show more
Last updated: 30+ days ago • Promoted