Call Quality Specialist
MovateKottayam, IN4 hours ago
Job description0.5-6 years of experience in BPO or customer service industry. Strong understanding of call auditing, monitoring, and calibration processes. Excellent communication skills with ability to provide constructive feedback effectively. Ability to work independently with minimal supervision while maintaining high levels of accuracy.
Job Title : Soft Skills Audit (Call Quality Audit)
Experience : 0.5 to 6 Years
Shift Time : Rotational Night Shift
Job Location : Chennai - Perungulathur
No Of Position : 10
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and regulations.
- Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
- Participate in call calibration sessions to align with team members' performance expectations.
- Collaborate with the team to resolve issues related to call quality.
Desired Candidate Profile
Create a job alert for this search
Quality Specialist • Kottayam, IN
Related jobs
)
- Promoted
Quality Assurance Specialist
DBiz.aiKochi, Kerala, India Dbiz is a high-performing product and engineering company that partners with organizations to build cutting-edge digital solutions.
We leverage the right technologies at the right time to drive inno...Show moreLast updated: 3 days ago
- Promoted
- New!
Panel Support & Video Quality Specialist
Pulse LabsKottayam, IN Pulse Labs, backed by Google and Amazon, is redefining product development.Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle, fro...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Control Team Lead
DeluxeKottayam, IN As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Wal...Show moreLast updated: 4 hours ago
- Promoted
Quality Assurance Specialist
Dr Pal’s NewMEAlappuzha, IN NewME is an innovative wellness program that embraces a holistic approach to combat metabolic disorders through the power of time-restricted eating.
Our program is designed to promote overall well-b...Show moreLast updated: 3 days ago
- Promoted
- New!
Provisioning Specialist
SakonKochi, IN Manage Customer Day to day activities for the end-to-end Telecommunications and Network Order Process management of Quotes and Order Management, Fulfillment, and Inventory Management.The scope of t...Show moreLast updated: 4 hours ago
- Promoted
Claims Specialist
EXLKochi, Kerala, India Reviewing and adjudicating medical claims for payment, determining coverage and appropriate coding and verifying information for accuracy.
Evaluate and process claims in accordance with company poli...Show moreLast updated: 3 days ago
- Promoted
Customer Service Specialist
Policybazaar.comAlappuzha, IN The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phone, email a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Supplier Quality Specialist
Net2Source (N2S)Kochi, IN Position : Supplier Quality Specialist.Location : Hyderabad, TG (Remote).Net2Source, in collaboration with one of our.If you have a background in engineering and strong expertise in supplier quality,...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Engineer
Tiger AnalyticsKochi, IN As a Quality Engineer - Data, you will be involved in every phase of SDLC and focus on Functional testability, Automation and Performance of the software.
More specifically, you will work on : .Select...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Assurance Specialist
SynechronKochi, IN Notice Period : Immediate to 30 Days.At Synechron, we believe in the power of digital to transform businesses for the better.
Our global consulting firm combines creativity and innovative technology...Show moreLast updated: 4 hours ago
- Promoted
Quality Assurance Specialist
ConfidentialIndia, Cochin / Kochi / Ernakulam Dbiz is a high-performing product and engineering company that partners with organizations to build cutting-edge digital solutions.
We leverage the right technologies at the right time to drive inno...Show moreLast updated: 2 days ago
- Promoted
Quality Assurance Specialist (UI / UX / OutSystems / LEAP)
brabersKottayam, IN We are seeking a highly skilled and detail-oriented.UI / UX testing and low-code platforms (OutSystems and LEAP).This is a long-term freelance engagement supporting a global pharmaceutical company.Th...Show moreLast updated: 4 days ago
- Promoted
- New!
Quality Assurance Specialist
MovateKottayam, IN A bachelor’s degree with a minimum of 8-9 years as QA Engineer with software testing experience that includes a minimum of 5-6 years of relevant experience in Salesforce Experience Cloud.Community ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Call Quality Specialist
MovateAlappuzha, IN Soft Skills Audit (Call Quality Audit).Conduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Analyst - Sales
LeapKottayam, IN We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Chart...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Assurance Specialist
IP InfusionAlappuzha, IN Qualification, Experience and Knowledge.E Graduate / Equivalent in ECE, CSE.IT with minimum of 5+ years of experience.Experience in Testing and debugging Network Protocols : .
Layer-2 : MLAG / VPC, Spannin...Show moreLast updated: 4 hours ago
- Promoted
- New!
Quality Analyst (Central QA)
Exide Industries LimitedKottayam, IN If you thrive at the intersection of.Consolidate and standardise quality data from all plants for key processes.Analyse warranty data, field failures, and customer complaints to identify root cause...Show moreLast updated: 4 hours ago
- Promoted
Quality Assurance Specialist
brabersKottayam, Republic Of India, IN We are seeking a highly skilled and detail-oriented.UI / UX testing and low-code platforms (OutSystems and LEAP).This is a long-term freelance engagement supporting a global pharmaceutical company.Th...Show moreLast updated: 3 days ago