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Senior Engineer - L3 Java Production Support

Senior Engineer - L3 Java Production Support

EsolutionsPune
30+ days ago
Job description

Job Title : L3 Java Production Support - Senior Engineer

Location : Bangalore / Pune

Shift : Rotational (24x7)

Experience : 5 - 8 Years

About the Role :

We are seeking a highly skilled and proactive L3 Java Production Support Engineer with 5-8 years of experience to join our team in Bangalore or Pune. As part of a high-performing support team, you will be the final point of escalation (L3) for critical production issues and incidents. This is a client-facing role that demands strong technical expertise, excellent problem-solving abilities, and a service-oriented mindset.

You will work closely with external clients, internal stakeholders, and cross-functional engineering teams to resolve issues, automate repetitive tasks, and drive continuous improvements in platform reliability and performance.

Key Responsibilities :

  • Act as an L3 escalation point for high-severity incidents and critical client issues, ensuring rapid response and resolution.
  • Troubleshoot and resolve complex technical problems in Java-based applications across distributed systems.
  • Collaborate with L1 / L2 teams, engineering, QA, DevOps, and SRE teams to deliver permanent fixes and long-term solutions.
  • Debug RESTful APIs, backend logs, and performance bottlenecks to identify root causes.
  • Automate manual support tasks and repetitive incident resolutions through scripting and tooling.
  • Participate in 24x7 rotational on-call support, ensuring incident SLAs and business continuity.
  • Create and maintain clear documentation, runbooks, knowledge articles, and reusable code snippets.
  • Proactively monitor production systems and suggest improvements for scalability, reliability, and performance.
  • Guide and mentor junior support engineers, sharing knowledge and promoting best practices.
  • Influence product and platform roadmap decisions by providing feedback from incident trends and client interactions.

Required Skills :

  • Strong programming experience in Java (hands-on coding, debugging, performance tuning).
  • Expertise in debugging APIs, analyzing logs, and creating internal tooling for support efficiency.
  • Proficiency in scripting (e.g., Shell, Python, or equivalent) to build monitoring / debugging tools.
  • Working knowledge of UI / API integrations, JSON, XML, HTTP protocols.
  • Experience with SQL for data investigation, analysis, and query optimization.
  • Familiarity with cloud platforms, CI / CD tools, and monitoring tools is a plus (e.g., AWS, Jenkins, Grafana, Splunk).
  • Exceptional communication skills - able to confidently engage with external clients and internal teams.
  • Strong documentation skills and a structured approach to incident resolution.

    • Preferred Qualifications :

  • Prior experience in an L3 production support / SRE role within a fast-paced or client-facing environment.
  • Exposure to financial or enterprise-grade platforms (Marquee or similar environments is a plus).
  • Solid understanding of SDLC, ITIL processes, and incident / problem / change management.

    • Why Join Us?

  • Work on critical, high-impact systems with global clients.
  • Opportunity to automate, optimize, and influence system reliability at scale.
  • Collaborate with top engineering and support teams in a modern, tech-forward environment.
  • Continuous learning, cross-functional collaboration, and strong career growth path.

    • ref : hirist.tech)

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    Production Support Engineer • Pune