Senior ServiceNow Developer – CSM & AI Specialist

TECEZEpanchkula, haryana, in

9 days ago

Job description

Hiring : Senior ServiceNow Developer – CSM & AI Specialist

Location : Offshore (Preferred : Bangalore / Hyderabad)

Payroll : Teceze

Contract Duration : 6 Months (Extendable)

Availability : Immediate Joiners Preferred

About the Role

We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions . The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.

This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations , leveraging AI technologies to drive service excellence and workflow automation.

Key Responsibilities

ServiceNow Platform Configuration : Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules.
CSM Development : Design and implement solutions for Customer Communities Portal , Employee Service Portal , and Customer Service Portal , including Agent Workspaces.
Integrations : Build and manage integrations using REST APIs , ServiceNow API connectors , and Service Graph connectors for seamless system interoperability.
AI & Automation : Utilize Now Assist AI tools to enhance user experience through predictive intelligence , machine learning , and natural language processing (NLP) capabilities.
Custom Development : Develop catalog items , widgets , Business Rules , Client Scripts , UI Policies , ACLs , and other custom elements to meet business requirements.
Troubleshooting & Support : Provide advanced technical troubleshooting, platform optimization, and post-implementation support.
Process Optimization : Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery.
Documentation : Maintain detailed documentation for all configurations, integrations, and custom developments.

Required Skills & Qualifications

Experience : 5–7 years of solid experience in ServiceNow development and administration , with a strong focus on CSM and AI capabilities.

CSM Expertise : Proven experience with Customer Communities , Employee Service Portals , and Agent Workspace design and customization.

Integration Skills : Strong experience working with REST APIs , ServiceNow API connectors , and Service Graph connectors .

AI & ML Knowledge : Hands-on experience with Now Assist AI , AI chatbots , or Predictive Intelligence in ServiceNow.

Technical Skills :

Scripting : JavaScript, Jelly Script, HTML, CSS, AngularJS

Advanced Configuration : Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors

Certifications (Preferred) :

ServiceNow Certified System Administrator (CSA)

ServiceNow CSM Implementation Specialist

ServiceNow Certified Application Developer (CAD)

Soft Skills : Excellent communication, problem-solving, and collaboration abilities.

Education : Bachelor’s degree in Science or a STEM discipline.

Preferred Qualifications

Familiarity with ITIL v3 / v4 frameworks or certifications.

Experience working in Agile environments.

Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge .

Create a job alert for this search

Servicenow Developer • panchkula, haryana, in

Related jobs

Promoted

ServiceNow Architect

Enterprise Minds, Incbaddi, India

The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments. Lead the architecture, design, and implement...Show moreLast updated: 11 days ago

Promoted

Lead ServiceNow Developer

Buxton Consultingbaddi, India

Position : Lead ServiceNow Developer.IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12. Key Skills : ServiceNow, Human Resource Service Delivery (HRSD), Customer Se...Show moreLast updated: 11 days ago

Promoted

ServiceNow Architect

Digivance SolutionMohali

Description : Position : ServiceNow Architect - CSM (Pre-Sales & Post-Sales).Location : Mohali, India | Shift : 4 PM - 1 AM |.Role Summary : &...Show moreLast updated: 25 days ago

Promoted

ServiceNow Developers

Penta Consultingpanchkula, India

You will play a key role in designing, developing, and enhancing custom ServiceNow applications, particularly focusing on user interfaces, integration capabilities, and scalable components that dri...Show moreLast updated: 11 days ago

Promoted

ServiceNow Lead / Architect

Mumba Technologies, Inc.panchkula, haryana, in

Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM).Must have...Show moreLast updated: 10 days ago

Promoted

Senior ServiceNow Developer – CSM & AI Specialist

TECEZEpanchkula, India

Hiring : Senior ServiceNow Developer – CSM & AI Specialist.Offshore (Preferred : Bangalore / Hyderabad).Customer Service Management (CSM). ServiceNow applications, integrating enterprise systems, and ...Show moreLast updated: 9 days ago

Promoted
New!

ServiceNow Architect - CSM Module

C G Vak Softwares & Exports LimitedMohali

Description : Role Overview : We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in...Show moreLast updated: 17 hours ago

Promoted

Sr. ServiceNow Developer

Crest Databaddi, India

Consult internal customers on industry and ServiceNow best practices.Lead and own all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Co...Show moreLast updated: 11 days ago

Promoted

ServiceNow Architect - CSM Module

MPowerment Resources LLPMohali

Location : Mohali, India | Work Mode : Full-time, On-site | Shift : 4 PM 1 AM | Budget : ?30 LPA About the Role : We are seeking an ex...Show moreLast updated: 29 days ago

Promoted

Sr. ServiceNow Developer

Tata Consultancy Servicespanchkula, India

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player.You will be a lead developer responsible for the development of new software products and enhancements to existin...Show moreLast updated: 11 days ago

Promoted

ServiceNow Developer

Tata Consultancy Servicespanchkula, haryana, in

Development is the key (No admin profiles).Implementation of ITSM module in ServiceNow.Service Catalog, Item Designer, Flow Designer. Integrations with other systems.Show moreLast updated: 26 days ago

Promoted

ServiceNow Architect

Infinity Career EdgeMohali District,India

Role Overview : We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales a...Show moreLast updated: 29 days ago

Promoted

ServiceNow Architect

AviinTech Business SolutionsChandigarh

Description : Key Responsibilities : - Architect, design, and develop scalable ServiceNow solutions aligned with busi...Show moreLast updated: 21 days ago

Promoted

ServiceNow Senior Consultant

Enable, a Fujitsu companybaddi, himachal pradesh, in

CRN Magazine Fast50 Ranking 2017-2019.Asia Pacific & Japan ServiceNow Elite Partner of the Year 2022.WFH & Office Flexible Arrangement. Work from ANYWHERE in the World 8 Weeks Per Year.An Australian...Show moreLast updated: 5 days ago

Promoted

Senior ServiceNow Developer

Narwalmohali, India

Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Data and Qual...Show moreLast updated: 11 days ago

Promoted

SoftProdigy - Senior ServiceNow Developer - HRSD / ITSM Modules

Soft Prodigy System Solutions (P) LimitedMohali

Position Overview : We are seeking an experienced Senior ServiceNow Developer to join our team and contribute to building scalable, efficient, and ...Show moreLast updated: 30+ days ago

Promoted

ServiceNow Developer

Digilepanchkula, haryana, in

Design, develop, configure, and customize ServiceNow applications and modules (ITSM, ITOM, HRSD, CSM, etc.UI policies, business rules, and integrations. ServiceNow REST / SOAP API integrations.Ensure ...Show moreLast updated: 10 days ago

Promoted

ServiceNow Architect - CSM Implementation

Aksh Staffing AgencyMohali

Job Title : ServiceNow Architect CSM (Pre-Sales & : Mohali Level : Lead (8+ years in ServiceNow, 3+ years as Type : Overview : <...Show moreLast updated: 26 days ago