Client Solutions Expert

About Aliens Tattoo

At Aliens, we’re more than an art studio — we’re a community of storytellers, creators, and innovators. Renowned for our artistry and professionalism, we craft deeply personal experiences that go beyond design and aesthetics. Every project we take on is a fusion of creativity, emotion, and excellence — a chance to make art that truly connects with people.

Role Summary

As a Sales Executive, you'll be the first point of contact for high-intent tattoo inquiries. Your role is to guide potential clients through their journey — from enquiry to consultation and final booking — ensuring a seamless and high-converting sales experience.

Mandatory : Fluent in English

Key Responsibilities

• Lead Management : Handle all inbound and outbound leads across calls, chats, and CRM systems.
• Sales Execution : Convert enquiries into booked consultations and close high-value deals.
• CRM & Dialler Usage : Work efficiently on Zoho CRM and Ozonetel dialler to manage follow-ups and call targets.
• Consultation Scheduling : Book, confirm, and follow up on consultation appointments.
• Client Engagement : Deliver an exceptional client experience aligned with Aliens Tattoo’s values.
• Retention Sales : Upsell, cross-sell, and secure repeat business from existing clients.
• Coordination : Work closely with studio managers and tattoo artists to ensure smooth handovers.
• Reporting & QA : Maintain clean CRM data, meet daily reporting standards, and implement QA feedback.

What Success Looks Like

• High lead-to-consultation and consultation-to-sale conversion rates
• Consistently meeting or exceeding monthly sales targets
• Maintaining excellent QA scores and client satisfaction (NPS)
• Zero overdue follow-ups and clean CRM hygiene
• Key Skills & Competencies
• Strong communication and persuasive sales skills
• CRM (Zoho), dialler (Ozonetel), and chat platform (Gupshup) proficiency
• Goal-driven and self-motivated with a strong sense of ownership
• Ability to handle objections and close high-ticket deals
• Passion for the creative industry and customer-first approach