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(10 / 11 / 2025) HCLTech Mega Walk-In Drive for OTC Process
HCLTechChennai, Tamil Nadu, India2 days ago
Job descriptionManage a portfolio of customer accounts and ensure timely collections. Analyze aging reports and prioritize collection efforts based on risk. Coordinate with billing, sales, and customer service to resolve disputes. Negotiate payment plans with customers within defined limits. Monitor credit limits and flag high-risk accounts for review. Prepare weekly collection status reports and dashboards. Support internal audits with documentation and account history. Identify recurring issues and suggest process improvements. Handle escalated accounts and high-value customers with complex issues. Lead root cause analysis for recurring payment delays or disputes. Collaborate with credit control and legal teams for risk mitigation. Drive reduction in DSO (Days Sales Outstanding) and bad debt. Conduct periodic reviews of customer payment behavior and trends. Mentor junior analysts and support their development. Participate in system testing and enhancement projects. Present collection performance insights to leadership. Advanced Problem Solving : Handles escalated and complex collection cases. Root Cause Analysis : Identifies and addresses recurring payment delays. Mentorship : Supports and trains junior analysts. Cross-Functional Collaboration : Works with credit, legal, and sales teams. KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes. Process Improvement : Recommends enhancements to reduce overdue receivables. Presentation Skills : Prepares and shares insights with leadership. Oversee daily operations and performance of the collections team. Allocate account portfolios and monitor workload distribution. Ensure adherence to SLAs, compliance policies, and audit standards. Lead process improvement initiatives to enhance efficiency and recovery. Manage escalations and coordinate with external collection agencies. Develop and maintain SOPs and training materials. Conduct performance reviews and provide coaching to team members. Collaborate with finance and operations for end-to-end O2C alignment. Team Oversight : Manages daily operations and distributes account portfolios. Performance Management : Tracks team KPIs and ensures SLA compliance. Escalation Handling : Resolves high-risk or sensitive customer issues. Process Governance : Maintains SOPs and ensures audit readiness. Coaching & Development : Conducts reviews and supports team growth. Automation Awareness : Identifies opportunities for workflow digitization. Stakeholder Engagement : Coordinates with finance and operations teams. Lead resolution of high-value or complex disputes. Act as a point of contact for escalations from analysts and associates. Conduct deep-dive analyses on dispute drivers and financial impact. Develop and refine SOPs based on evolving business needs. Liaise with legal and compliance teams for sensitive cases. Drive automation initiatives in dispute tracking and resolution. Mentor junior team members and conduct quality reviews. Represent the dispute team in cross-functional meetings. Stakeholder Management – Handle escalations and communicate with senior stakeholders. Advanced Reporting – Build and interpret complex dispute metrics. Project Management – Lead initiatives to reduce dispute cycle time. Compliance Expertise – Navigate legal and regulatory frameworks. Mentorship – Guide junior team members and review their work. Tool Proficiency – Use ERP / CRM systems (e.g., SAP, Oracle) for dispute tracking. Change Management – Support implementation of new policies or tools. Review and approve standard account setup requests. Coordinate with compliance and finance teams for KYC checks. Monitor SLAs for account creation and updates. Resolve discrepancies in submitted account data. Support internal audits by providing account documentation. Train new joiners on account setup procedures. Generate reports on account creation volumes and turnaround times. Assist in implementing minor process improvements Team Management : Ability to assign tasks, monitor workloads, and support team performance. Escalation Handling : Resolve complex or high-risk account setup issues. Root Cause Analysis : Investigate recurring errors and implement corrective actions. Policy Enforcement : Ensure adherence to data governance and compliance standards. Cross-Functional Collaboration : Work with IT, finance, and compliance teams. SOP Maintenance : Update and enforce standard operating procedures. Coaching Skills : Mentor junior staff and conduct knowledge-sharing sessions. Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems. Able to navigate and validate customer related information in Credit Card system and customer provided documents. Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation. Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup. Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction. Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration. Participate in system upgrades, UAT testing, and process improvement initiatives. Maintain documentation for procedures, workflows, and compliance audits. Knowledge of working in SAP Customer Master Data module Experience with Credit Card similar card systems. Bachelor’s degree in Finance, Business Administration, or experience in related field. 2+ years of hands-on experience in SAP (FI, CRM, FSCM). Strong understanding of card services, account setup workflows, and financial operations. Familiarity with compliance frameworks. Proficient in SAP reporting tools, MS Excel, and workflow automation platforms. Excellent communication, analytical, and stakeholder management skills.
HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Collections HCLTech
Interview Location :
HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
Interview Date : 27th &28 th Oct 2025
Interview Time : 10 : 00 AM – 3 : 00 PM
Work Location : Chennai
HR SPOC : Harish. K
Experience Required : 2 -7 Years (only eligible)
Shift : US Shift
- Carry a copy of your updated resume.
- Bring a valid government ID proof (Aadhaar / PAN / Driving License).
- Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.
Job Description :
HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech
JOB Description
HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTech
Account Activation
Account Activation – credit review
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Hcltech Walkin Drive • Chennai, Tamil Nadu, India
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