Educational Operations Leader

About upGrad

Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

Learn more : www.Upgrad.Com / offline-centres

6 Reasons to Join upGrad Offline Learning Centres

1. Performance Incentives : Target monthly incentive of INR 40,000, with potential to earn 1.5X / 2X of that based on performance.

2. Career Growth : Fast-track your career with opportunities to take on larger centre clusters, move into senior business roles, or transition across other upGrad verticals.

3. Continuous Upskilling : Access 100% free upGrad programs for yourself and a 50% discount for your family.

4. Comprehensive Health & Wellbeing : Benefit from INR 5L medical insurance for yourself and your family, plus a 24x7 mental health helpline for all-round support.

5. Employee Referral Bonus : Receive INR 15,000 for every successful employee referral – bring great talent to upGrad and get rewarded.

6. Impact & Exposure : Build and lead your own team, manage end-to-end centre operations, and directly shape learner journeys and business outcomes.

About the Role

As a Centre Manager, you will lead one of upGrad’s Offline Learning Centres, with a strong focus on sales, operations, and learner success. You will be responsible for driving student enrollments, managing centre performance, building and mentoring a high-performing team, and ensuring exceptional outcomes for learners. This role blends leadership, business growth, and academic excellence – offering you the opportunity to run a centre like your own P&L.

Key Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrad’s brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills & Experience

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need