ORM Specialist

About the Role :

We are looking for a seasoned ORM Specialist to manage and enhance our brand’s online presence. The ideal candidate will be responsible for monitoring, analyzing, and improving our digital reputation across multiple platforms. This role requires a mix of strategic thinking, crisis management, and hands-on execution.

Key Responsibilities :

• Monitor brand mentions, reviews, and conversations across social media, review sites, forums, and other digital platforms.
• Develop and implement strategies to enhance brand reputation and mitigate negative sentiment.
• Collaborate with marketing, PR, and customer experience teams to ensure consistent messaging and proactive communication.
• Respond to online feedback, reviews, and escalations in a timely and professional manner.
• Analyze sentiment trends and provide actionable insights to leadership.
• Build and maintain strong relationships with online communities and influencers.
• Create ORM reports, dashboards, and performance metrics for leadership reviews.
• Handle crisis management situations with speed and discretion.

Requirements :