Senior Admission Counsellor - Study Abroad (UK / US)

RESPONSIBILITIES & DUTIES

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.BASIC ELIGIBILITY CRITERIA
• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.SKILLS
• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, andapproach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management foradministrative tasks and reporting requirements.