Manager, Patient Services

Job Description : Manager, Patient services

About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.

ROLE PURPOSE

The Manager, Patient services. is responsible for supporting innovative programs tailored for patients. This role involves developing customized solutions for different population segments through strong internal collaboration and external strategic partnerships in India. As a strategic position, the candidate must demonstrate process excellence in delivering priorities with patients at the center, aligning with AstraZeneca's values and behaviors. The manager must have expertise in program management, collaboration, negotiation, strong analytical skills, and data management.

Accountabilities

Collaboration and Drive PAP and PSP :

• Coordinate with the commercial team (Sales), compliance, legal, regulatory affairs, and implementation partners to drive key patient service-initiated initiatives.
• Maintain current knowledge of patient's services, continuously explore opportunities to improve patient services.
• Visit key customers for feedback, oversee PAP & PSP progress, and maintain frequent communication with internal and external stakeholders.
• Ensure compliance and documentation to adhere to AstraZeneca's values.
• Maintain and regularly update the historical database.
• Analyze PSP / PAP reports and disseminate insights to relevant stakeholders to continually improve services.
• Secure required skills on AstraZeneca's tools to manage effective execution of patient services

Stakeholder Management

Critical Success Factors

Capabilities

Technical, Professional, and Personal Capabilities :

Critical Leadership Capabilities

Education, Experience, Behavioral Competencies, And Skills

Why AstraZeneca

At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.

Date Posted

29-Sept-2025

Closing Date

10-Oct-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Skills Required

Analytical Skills, Negotiation, Powerbi, Collaboration, Data Management, Project Management, Powerpoint, Tableau, Program Management, Excel, Ms Office