Customer Success Manager - Revenue

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer success is our growth engine.

We’re hiring a Customer Success Manager to lead our most strategic customer relationships.

This isn’t just account maintenance — it’s about deeply understanding their business goals, building long-term partnerships, and driving continuous growth.

If you’ve led success plans, worked across functions, and driven product adoption with decision-makers — this role is for you.

What You’ll Own

1. Key Relationship Management – Build strong, consultative relationships with strategic accounts and become their go-to partner.

2. Success Planning – Align with customers’ goals and design success plans that drive real, measurable outcomes.

3. Growth Enablement – Unlock adoption and help accounts grow by guiding them to high-impact features and workflows.

4. Retention Ownership – Pre-empt risks, resolve blockers, and ensure accounts continue to find value with Saleshandy.

5. Cross-Functional Collaboration – Work closely with product, onboarding, and support teams to drive a seamless customer experience.

✅ You’re a Great Fit If...

You’ve managed B2B SaaS customer relationships with a focus on long-term success.

You think like an advisor — understanding business goals, not just support issues.

You can hold strategic conversations, read between the lines, and unblock users fast.

You know how to drive adoption and engagement in complex accounts.

Bonus : You’ve worked with sales, marketing, or outreach tools and teams.