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Walkin Drive_8-Nov-25_Major Incident Management_Bangalore
Tata Consultancy ServicesVellore, Tamil Nadu, India5 days ago
Job descriptionManaging Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) Owneing the Major incident and driving it efficently on both Bridge call and Chat. Issuing communications during the progress of a Major Incident Identifying appropriate timelines and targets for recovery actions, feedback and communications Assessing and Agreeing Business Impact and Incident Severity Level. Ensuring that appropriate internal escalation occurs Ensuring that appropriate third party escalation occurs Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration Highlighting risks and issues in actions identified during any Major Incident Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced Suggesting workarounds and methods of speeding up the recovery of an incident Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down Maintaining the Major Incident Management process Reviewing and updating process documentation Ensuring that key support information such as emergency contact lists is kept up to date
Dear Candidate,
We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :
Role : Major Incident Management
Exp : 4 to 6 Years
Location : Bangalore
Venue : TCS Bangalore
Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield,
Bangalore
- 560066
JD :
As a Major Incident Manager, your responsibilities will include :
Documents to Carry :
1.TCS application form available on iBegin
2. PAN / Aadhaar or any other Government ID Proof.
3. Updated CV / Resume to be provided.
4. 2 Passport size Photographs
Please reach the venue by 10 : 00 AM.
Regards
Gunsheel Sidana
Human Resources
Talent Acquisition Group
Tata Consultancy Services
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Incident • Vellore, Tamil Nadu, India
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