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Learning and Development Manager
HOTEL POLO TOWERS GROUPKolkata, West Bengal, India21 days ago
Job descriptionDevelop property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills. Roll out brand-mandated training programs and ensure property-wise adherence and documentation. Facilitate Train-the-Trainer (TTT) sessions and build L&D capability within each hotel. Identify high-potential talent and build structured development programs to support career progression and succession planning. Launch leadership academies, supervisory development tracks, and mentoring frameworks across the group. Define KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores). Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders. Benchmark with industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning). Ensure training compliance for statutory and brand audits (e.g., POSH, fire safety, FSSAI, data privacy, hygiene). Maintain central L&D dashboards, training calendars, and learning impact reports for senior management. Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance. Build partnerships with external vendors, training institutes, and certifying bodies.
Strategic Learning Leadership
- Design and implement a group-wide learning and development strategy that supports organizational goals and brand values.
- Align training programs with guest experience objectives, brand audits, and operational excellence.
- Lead the L&D agenda across multiple properties, customizing initiatives based on hotel-specific needs while maintaining consistency.
Program Design & Delivery
Talent & Leadership Development
Monitoring & Evaluation
Compliance & Reporting
Stakeholder Engagement
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Manager Learning Development • Kolkata, West Bengal, India
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