Director - Analytics & Technology

We are seeking an accomplished leader to head the Analytics & Technology group of our Omnichannel Activation business, driving data-driven decision-making and innovation for global pharma commercialization programs. The Director will oversee end-to-end analytics delivery, manage a multidisciplinary team of analysts and technologists, and lead the evolution of our Omnichannel Intelligence platform — including roadmap planning, integration, and product enhancements — to create a unified analytics ecosystem for the future.

Key Responsibilities

Lead a large, cross-functional team spanning analytics, data science, data engineering, MLOps, BI, and application development.

Oversee delivery of commercial analytics engagements — including forecasting, segmentation, pricing analytics, performance reporting, attribution analysis and promotion optimisation.

Build and institutionalize frameworks, best practices, and technology standards for analytics delivery across pharma omnichannel promotion programs.

Drive the product strategy, roadmap, and enhancement of the Omnichannel Intelligence platform, ensuring alignment with evolving client and market needs.

Lead the integration of multiple omnichannel products and solutions into a unified, scalable next-generation platform, combining analytics, insights, and activation capabilities.

Partner with business, product, and technology leaders to define and execute the analytics and platform roadmaps, enabling future growth and innovation.

Stay abreast of emerging trends, technologies, and tools in analytics, AI / ML, Gen-AI, data engineering, and pharma commercialization to future-proof the business and enable innovation.

Strengthen client relationships by demonstrating thought leadership, delivering measurable impact, and identifying opportunities for growth and account expansion.

Participate in business development activities — including proposal creation, solutioning, and sales support — to drive new opportunities and strategic partnerships.

Ensure delivery governance, operational discipline, and continuous upskilling across the team.

Qualifications & Experience

15+ years of experience in commercial analytics, data science, or technology-led analytics delivery — preferably within the pharma or health tech domain.

Proven track record of leading large, cross-functional teams and managing complex analytics and technology programs.

Deep understanding of pharma commercialization, omnichannel analytics, and modern data ecosystems.

Demonstrated experience in platform development, integration, and product lifecycle management.

Strong knowledge of emerging trends in AI, ML, data platforms, and cloud technologies.

Background in software engineering, application development, and product management will be an add on.

Track record of building client confidence, driving business growth, and leading solutioning and proposal activities.

Excellent leadership, communication, and strategic thinking skills.