Client SupportSortMyScene • Goregaon, Maharashtra, India
Client Support
SortMyScene • Goregaon, Maharashtra, India
3 days ago
Job descriptionStrong communication skills — clear, polite, and confident across WhatsApp, Instagram, and Email Ability to handle multiple conversations and clients simultaneously without missing details Highly proactive and responsive — someone who reacts fast and takes initiative Comfortable managing WhatsApp groups and customer-facing chats Basic tech-savvy skills, especially understanding online dashboards, tools, and simple troubleshooting Strong organisational skills with the ability to prioritise tasks during peak hours Patience, problem-solving attitude, and ability to stay calm with stressed clients Past experience in customer support, client servicing, or community management is a plus (not mandatory) Fluent in English Must be comfortable with an on-site role and being active during evenings / weekend peak times
Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
- Assist organisers and venues in getting onboarded smoothly on SortMyScene
- Be highly active on WhatsApp groups to respond to queries in real time
- Provide support for feature-related assistance
- Coordinate between internal teams & clients to ensure smooth operations
- Maintain client relationships and ensure quick, effective resolutions
- Guide clients on how to use dashboard features, tracking tools, and workflows
Qualifications
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Client Support • Goregaon, Maharashtra, India
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