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Customer Service Specialist (Relocate to Tiblisi, Georgia)
PentasiaKalyan-Dombivli, IN2 days ago
Job descriptionFluency in Hindi and English is required. Knowledge of additional Indian languages (e.g., Urdu, Bengali) is a plus. Prior experience in customer support or call centres is preferred. Excellent communication skills with a professional and empathetic approach. Familiarity with CRM systems and basic computer applications. Strong problem-solving skills and ability to multitask effectively. Team-oriented and capable of working in a fast-paced environment. Competitive Salary Per month Gross 70,000-85,000 (Indian Rupees) plus performance-based bonuses. Health insurance and transportation allowance. Accommodation is provided Visa and relocation assistance provided Weekly snack / breakfast days. Opportunity to grow in a cutting-edge, fast-paced industry. Supportive and dynamic work environment with room for career development.
Job Title : Customer Service Specialist (Hindi Speaker)
Location : Tbilisi, Georgia
Salary : Per month Gross 70,000-85,000 (Indian Rupees) + Performance-Based Bonuses
Job Type : Full-time (Rotating Schedule, Including Night Shifts)
About the Role
We are seeking a fluent Hindi and English-speaking Customer Service Specialist to join a fast-growing international iGaming company. You will assist customers via phone, email, and live chat, resolving their inquiries and ensuring a smooth and positive experience. This role offers the chance to work in a dynamic and globally connected industry while developing your skills in a supportive team environment.
Key Responsibilities
- Respond to customer inquiries through phone, email, and live chat in Hindi and English.
- Provide effective solutions to customer issues and follow up to ensure resolution.
- Maintain accurate records of interactions in the company's CRM system.
- Collaborate with other departments to resolve complex issues.
- Meet or exceed performance metrics such as response time and customer satisfaction.
Qualifications and Skills
Benefits