Associate Specialist - Tech Support

ArisGlobal is a dynamic and growing global software company dedicated to serving the Life Sciences industry (pharmaceutical, biotechnology and medical device) in the management of their clinical trials, drug safety and regulatory information. Our global team – located in major corners of the world – includes some of the industry’s leading authorities, subject matter experts and experienced professionals in their respective areas of life sciences. All are focused on advancing our innovative and market-proven solutions and services. We are growing quickly and looking for people with the best blend of experience, knowledge, talent and ambition to join our team. If you are committed to making a difference and have the skills and experience to make things happen then you should consider joining ArisGlobal. Title :  Associate Support Specialist ESSENTIAL DUTIES AND RESPONSIBILITIES Understanding user requirements. Review customer reported tickets and responsible for the first level analysis. Regular discussion and follow ups with internal cross-functional teams. Good working knowledge on ticketing tools, Jira, ServiceNow, ZenDesk etc. Requirements : Bachelor’s degree in BE / BCA Experience range between 1-3 years Exceptional written and verbal communication skills with attention to detail Multi-tasking abilities Exhibit interest towards customer support and customer satisfaction Flexibility to work in shifts, including holidays and weekends, on a rotational basis Basic SQL and java Script knowledge.