US Voice Based Customer Support – Remote (Contract) (Rs 125 / hour)

Location : Work from Home (India)

Shift Timing : Night Shift (US Hours)

Job Type : Contract

Per Hour : Rs 125

About the Role :  We are hiring BPO Specialists for a remote contract role to support projects during US business hours. This opportunity is ideal for individuals with prior BPO experience, strong English communication skills and excellent typing skills .

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Key Responsibilities :

Handle inbound customer interactions via calls

Provide accurate, timely and helpful responses to customer queries

Follow standard procedures and scripts when handling different topics

Review, tag, and annotate data sets based on project-specific guidelines

Maintain high accuracy and consistency in data labeling tasks

Follow workflows and quality standards defined by the project team

Work with internal tools and platforms to process and review data

Meet daily productivity and quality targets

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Requirements :

Excellent written English and comprehension skills

Minimum 1-2 years of BPO experience,

Experience working with US or UK clients is a plus

Typing speed of 45+ WPM with high accuracy

Strong attention to detail and ability to follow written instructions

Must have a personal laptop / desktop with webcam (Windows 11) & a good headset / headphone

Reliable internet connection (minimum 40 Mbps)

Availability to work night shifts (US timings)

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Important :  This is a contractual role and candidates must have their own equipment and be comfortable working in night shifts. Only candidates meeting the typing and tech requirements will be considered.