Global Billing Operations - Assistant Vice President

Job Title : Assistant Vice President - Billing

Reports To : Vice President - Global Billing & Operations

Department : Global Billing Operations

Job Summary :

The AVP - Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.

Key Responsibilities :

Operational Leadership :

• Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
• Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
• Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Lead / drive commercial acumen - review of cost / budgets
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions / business and locations

Transformation & KPI Management :

Stakeholder Management & Communication :

Team Development & Compliance :

Qualifications :

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