Vmware,Hyper V & Azure

Services description :

Client Operations is responsible for providing 24 / 7 support to CTW Global Server Operations which includes managing and maintaining Server infrastructure based on platforms like VMware, Hyper V & Azure. Our offerings include support and handling of Physical / Virtual Servers, WTS / VDI hosting (for Client Virtualization), Patch management, Chef Automation for server builds & security Updates, Share Admin tool, SCOM Monitoring Solution for infrastructure, Server Life Cycle, HARDWARE (HPE, CISCO UCS).

Technical Tasks / Activities :

Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)

Management and configuration of VMWare vSphere Infrastructure

Handle ESXi Servers, Virtual Machine Provisioning, HA / DRS Clusters

Administration of Hyper-V Hosts and Clusters

Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.

Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).

Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.

Perform evaluation and testing of any new Server Image.

Maintain and Support all CTW Servers.

Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight

Remediate CTW servers following issues found by SCOM monitoring services.

Administration of Microsoft Clusters

Follow and perform Server Lifecycle management

Report Server uptime and Server Availability to Authorized Users.

Inform users about backups schedules / volumes.

Maintain an up-to-date list of Server Owners / Inventory.

Escalate relevant tickets to SAP SMEs and follow-up until closure.

Windows Server OS patching using SCCM, Chef.

Write automation workflow scripts using MS PowerShell

Process Expectations :

Follow agreed processes and procedures for ticket resolution.

Have Pro-active approach to identify, co-ordinate and resolve tickets

Be a team player and interact / help team members / cross functional teams to achieve faster issue resolution