Head of Medical Operations

The role is responsible for ensuring the smooth and efficient functioning of all clinical and medical departments within the hospital. This includes compliance, credentialing, clinical quality, coordination between departments, and supporting medical professionals to deliver patient-centric, safe, and effective care.

Key Responsibilities :

• Clinical Governance & Administration :
• Oversee daily operations of medical departments, consultants, and clinical services.
• Ensure availability and efficient functioning of medical manpower across departments.
• Drive implementation of hospital protocols, clinical SOPs, and guidelines.
• Quality & Compliance :
• Support NABH, JCI, or other accreditation and quality initiatives.
• Monitor clinical audits, infection control practices, and incident reporting.
• Ensure adherence to statutory and regulatory compliance related to clinical care.
• Doctor Engagement & Credentialing :
• Manage doctor onboarding, credentialing, privileging, and engagement.
• Ensure timely renewals of licenses, indemnities, and certifications.
• Medical Coordination :
• Act as a bridge between consultants, administration, and support teams.
• Participate in clinical review meetings, mortality audits, and MRCs.
• Patient Care & Support :
• Facilitate clinical grievance redressal and medico-legal support.
• Monitor patient safety indicators and drive improvement initiatives.
• Strategic & Operational Initiatives :
• Contribute to hospital planning, budgeting, and capacity optimization.
• Support medical strategy for new programs, specialties, or service lines.