System Administrator L1

Required Skills

• Basic knowledge of operating systems (Windows / Linux)
• Familiarity with networking concepts (IP, DNS, DHCP)
• Understanding of ITSM tools (like ServiceNow, Jira)
• Strong communication and customer service skills
• Ability to follow SOPs and checklists

JD : -

First-Level Technical Support

Knowledge on O365 and Windows installation

Troubleshoot basic hardware, software, and network problems.

Provide support for login issues, printer problems, and basic application errors.

Respond to user-reported issues via ticketing systems, email, or phone.

Perform regular updates and patches on operating systems (especially Windows).

Create, modify, and delete user accounts in Active Directory or similar systems.

Documentation and Reporting

Log incidents, resolutions, and system changes in ticketing systems.

Maintain records of hardware / software inventory and support activities

Coordinate with vendors or senior IT staff for unresolved problems.