Nihilent Technologies - Service Desk Analyst
ConfidentialPune, India13 hours ago
Job description1+ year of experience in a Service Desk / IT Support role. Strong customer service mindset with excellent communication (verbal & written) and interpersonal skills. Ability to logically diagnose and resolve technical problems independently. Windows / Server Operating Systems Microsoft Office 365 & Teams PC hardware and troubleshooting Basic networking & server concepts Familiarity with ITIL Foundation or experience working in an ITIL-based environment is preferred. Team player with the ability to work independently when required. Positive attitude, adaptable, and Attributes : Enthusiastic and dynamic personality. Strong ownership mindset and willingness to go the extra mile. Ability to perform well under pressure and prioritize tasks effectively.
Description : Responsibilities :
- Act as the first point of contact for IT support queries from users via phone, email, or ticketing system.
- Provide high-quality customer service and maintain a professional attitude at all times.
- Troubleshoot and resolve desktop, laptop, server, and network-related issues.
- Perform incident management and request fulfillment in line with ITIL processes.
- Escalate complex issues to relevant teams when necessary.
- Maintain detailed and accurate records in the service management tool.
- Ensure timely follow-up and closure of support tickets.
Required Skills & Qualifications
Working Knowledge Of
(ref : hirist.tech)
Skills Required
Itil Foundation
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Service Desk Analyst • Pune, India