Presales - Conversational AI

Business & Technical Qualifications - Must have

• 5+ years of experience as a contact center technology specialist working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, NICE, Five9, etc
• Has sales specialist level knowledge of IVR Platforms, Contact Centre business, related infrastructure and processes
• AWS Cloud Practitioner Certification preferred
• Business Analyst formal training is also preferred
• Understands CX solution architecture and integration from a sales specialist / GTM point of view
• Has a high degree of curiosity and continuous growth mindset
• Takes ownership of the success of the organization personally and holds themselves professionally accountable to their peer s needs in driving for that success
• Analytical and problem-solving skills. Good critical thinking.
• Strong communicator. Can clearly articulate business value of the technology, solution description and concepts for an audience
• Ability to work with minimal supervision in a dynamic and time-sensitive work environment
• Team management experience is a must
• Proven ability to articulate the distinct aspects of product offerings
• Strong knowledge and understanding of business needs
• Good understanding of the dynamics and critical success factors of the software industry in general and GSICloud based delivery paradigm in particular.
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication skills

Skills Required

Avaya, Cisco, Genesys, Nice, five9