Monitoring Tool Technician

Responsibilities :

• Ensures the successful installation, integration, and deployment of monitoring tools applications, and solutions in various production and non-production environments.
• Identifies opportunities for streamlining processes through automation.
• Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the monitoring.
• Analyses of reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing monitoring solutions.
• Install monitoring tools application working with the infrastructure teams, and report application metrics with the ultimate goal of preventing problems and improving IT effectiveness.
• Creates and executes application and system test procedures after tools implementation.
• Identifies critical business transactions and implements tools to manage alert and response.
• Manage and ensure Security remediation Implementation for all findings.
• Lead problem Management and resolution.
• Provide Instrumentation for proactive diagnostic insight into the health of applications.
• End-to-end ownership of managing the tools application and ensuring the on-time updates, hotfix & upgrades.
• Keep up to date with new features and versions of the tools products.
• Build custom monitor to support new requirements.
• Service maintenance employing ITIL principles.
• Provide knowledge transfer to team members and IT teams on Monitoring Systems.
• Ensure & maintain HLD, LLD & SOP across all technology & tools support.
• Continually learning, sharing knowledge learned, and pushing industry best practices.
• Contribute to our long-term vision and strategy for our engineering processes.
• Participate in the interview process for new engineers.
• Working with application and system owners to clarify monitoring requirements and business needs.
• Provide solution demonstrations.
• Collaborating with teams throughout IT to ensure that the proper use of the monitoring system is understood.
• Identifying and creating methods of solving complex monitoring issues.
• Providing continuous suggestions for improved alert configuration and operational processes in relation to monitoring.
• Serves as an escalation point or resource to system administrators for monitoring issues.

Mandatory Skillset :