Assistant Relationship Manager- HL (Rural Banking)

Company Description

IDFC FIRST Bank, formed in December 2018 through the merger of IDFC Bank and Capital First, commenced commercial banking operations in 2016. The bank operates with core principles of ethical, customer-friendly, digital, and socially responsible banking. IDFC FIRST Bank offers a comprehensive range of services including Retail, MSME, Rural, Startup, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. The bank is technology-led, with a highly-rated mobile app and seamless services across various platforms. It is committed to financial inclusion, serving over 40 million customers and holding high ESG scores.

Role Description

This is a full-time on-site role for an Assistant Relationship Manager in Rural Banking at IDFC FIRST Bank, located in Surat. The Assistant Relationship Manager will be responsible for managing and nurturing customer relationships, providing banking solutions tailored to customer needs, and supporting rural banking operations. Key tasks include customer acquisition, handling customer inquiries, processing loan applications, and coordinating with various internal teams to ensure smooth delivery of services. The role requires maintaining high levels of customer satisfaction and contributing to the growth of the rural banking segment.

Qualifications

• Customer Relationship Management and Customer Service Skills
• Experience in Banking Operations and Rural Banking
• Knowledge of Loan Processing and Financial Products
• Excellent Communication and Interpersonal Skills
• Strong Problem-Solving and Analytical Abilities
• Ability to work independently and as part of a team
• Proficiency in MS Office and Banking Software
• Bachelor's degree in Finance, Business Administration, or a related field

Skills Required

Financial Products, Customer Relationship Management, Banking Operations, Banking Software, Ms Office, Loan Processing