Associate Manager - Business Operations

Company Name :   SLK Software Private Limited About SLK

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every member's abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.

BASIC INFORMATION ON THE POSITION

Position Name : Associate Manager - Business Operations

Mandatory / Required Skills & Location

Location :

Mandatory / Required Skills :

PURPOSE OF THE ROLE

Responsible and accountable for the performance of the Enablement Operations team within the Business Operations group to focus on streamlining and enhancing processes and ensuring systemic compliance to defined guidelines

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Process Improvements
• Intitiating process improvements to address areas of current pain
• Systemic Compliance
• Ensuring that systemic validations are implemented and issues closed by required stakeholders resulting in correctness of information in systems
• Governance of existing processes
• Governance of processes defined (against SLA / timelines) to ensure that the end objective is met
• Performance enhancements and monitoring across support functions
• Working with functions to review and redefine SLAs. Monitoring the SLAs defined
• Reporting
• Reporting of metrics and dashboards, defined
• Customer Satisfaction
• Establish measure for Customer Satisfaction
• Elicit customer satisfaction
• Customer Support
• Ensure timely & adequate support to CBUs in related areas of compliance and streamlining of processes
• People Management
• On-time goal setting and performance development
• Ensure diversity mix
• Employee satisfaction
• Rotation
• Employee Engagement
• Capability Development
• Preparation and execution of deveopment plan
• Orientation to culture development programme

EDUCATION QUALIFICATION

MINIMUM EXPERIENCE REQUIRED

DOMAIN / FUNCTIONAL SKILLS