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Project Manager (Operations)

Snaphuntagra, India

30+ days ago

Job description

The Offer

Opening within a company with a solid track record of success
Flexible working options
Great work culture

The Job

Job Summary :

Our client is seeking a dynamic and experienced Assistant Manager - Operations to join our team in Agra. The ideal candidate will have at least 3 years of relevant experience in a BPO or call center environment and must have managed a team of over 100 associates. This role demands strong operational expertise, leadership skills, and the ability to drive performance metrics.

Key Responsibilities :

Oversee daily operations and ensure adherence to SLAs and KPIs

Manage a large team (100+ associates) including team leaders and support staff

Monitor team performance and drive process improvements

Identify training needs and coordinate with the training team for skill enhancement

Handle escalations, resolve operational issues, and ensure customer satisfaction

Coordinate with clients and internal departments to ensure seamless delivery

Prepare and present regular reports on operational performance and insights

Ensure compliance with company policies and client requirements

The Profile

Key Requirements :

Minimum 3 years of experience in an Assistant Manager role in BPO / Call Center operations

Proven experience managing large teams (100+ associates)

Strong communication, leadership, and problem-solving skills

Graduate in any discipline (mandatory)

Ability to join immediately

Flexible to work in rotational shifts if required

Preferred Skills :

Experience with performance management tools and workforce management

Familiarity with CRM and call center software

Data-driven mindset with strong analytical capabilities

The Employer

Our client is a business division of Writer Corporation is a premier information solutions and services provider. Our client major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions.

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Operation Manager • agra, India

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