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Captain

Captain

Shilton Hospitality Pvt Ltdlucknow, uttar pradesh, in
5 hours ago
Job description

Captain is responsible for supervising the restaurant floor during service, ensuring smooth operations, guest satisfaction, and adherence to brand and service standards. The role involves coordinating between the service team, kitchen, and management to deliver exceptional dining experiences.

Key Responsibilities : 1. Guest Service & Experience

  • Ensure all guests are greeted warmly and attended to promptly.
  • Handle guest complaints and feedback courteously, resolving issues effectively.
  • Maintain a strong presence on the restaurant floor during service hours.
  • Upsell and promote menu items, specials, and beverages to enhance revenue.

2. Operations & Supervision

  • Supervise daily restaurant operations and ensure service standards are followed.
  • Allocate tables, assign sections, and brief the service team before each shift.
  • Coordinate with the kitchen and bar for timely food and beverage service.
  • Ensure mise-en-place is completed before service and tables are properly set up.

    • 3. Training & Team Management

  • Train and guide service associates and stewards on SOPs, menu knowledge, and guest handling.
  • Monitor grooming, punctuality, and discipline of the service team.
  • Motivate the team to achieve guest satisfaction and sales targets.

    • 4. Quality & Hygiene

  • Maintain cleanliness and hygiene of the restaurant and service areas.
  • Ensure food safety standards and hygiene protocols are followed as per HACCP norms.
  • Conduct daily checks of service equipment and report any maintenance issues.

    • 5. Reporting & Administration

  • Prepare shift reports, sales summaries, and feedback logs.
  • Assist in inventory control, stock requisition, and breakage management.
  • Support in planning and execution of special events, banquets, and promotions.

    • Skills & Competencies :

  • Strong communication and interpersonal skills.
  • Leadership and team management abilities.
  • Knowledge of F&B operations, service styles, and POS systems.
  • Ability to handle pressure and manage guest expectations.
  • Eye for detail and commitment to quality service.

    • Qualifications & Experience :

  • Diploma / Degree in Hotel Management or equivalent.
  • 2–4 years of experience in F&B Service, with at least 1 year in a supervisory role.
  • Experience in fine dining or premium casual dining preferred.
  • Good command of English and local language.
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    Captain • lucknow, uttar pradesh, in

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