Continuous Improvement Program Manager

Overview

As the Microsoft Continuous Improvement Program Manager (CIPM), you are responsible for identifying, leading and supporting strategic initiatives to improve operational performance across the organization. This role plays a key part in embedding a culture of continuous improvement by applying lean, six sigma and other performance enhancement methodologies. The ideal candidate has strong analytical capabilities, leadership skills and proven track record of driving impactful change.

We are seeking a data-driven, results-oriented Lean Sigma professional to lead and support process improvement initiatives across the organization. This role focuses on identifying inefficiencies, analyzing root causes, and implementing sustainable solutions using Lean and Six Sigma methodologies to reduce waste, improve quality, and enhance performance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications :

• Bachelor’s degree in Engineering, Business, Operations, or a related field. Certified Lean Six Sigma Black Belt (ASQ, IASSC, or equivalent).
• Min. 7 years of relevant experience in process improvement or operational excellence roles.
• Proficiency in Lean tools (e.g., 5S, A3 Report, Kaizen Process, Value Stream Mapping, Standardized Work, Error Proofing, Takt Time / Cycle Time Analysis). Experience with statistical analysis tools (Minitab, SigmaXL, or equivalent).
• Strong problem-solving, facilitation, and project management skills. Excellent communication and stakeholder management capabilities.
• Key KPIs : Number of projects completed Cost savings / ROI from improvement initiatives Defect reduction / quality improvement % Lead time or process cycle time improvement Employee engagement in CI activities

Responsibilities

Responsibilities :

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect