Job Description
We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. As a key member of our hospitality team, you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery, and creating memorable experiences for our guests.
- Lead and manage the banquet team, providing guidance, training, and performance evaluations
- Coordinate with Sales & Events, Culinary, and other departments to plan and execute flawless events
- Conduct daily team briefings to communicate event details and guest requirements
- Ensure proper setup and execution of events according to Banquet Event Orders and client specifications
- Maintain high standards of food and beverage service, hygiene, and safety
- Manage inventory and equipment, ensuring adequate supplies for smooth operations
- Develop and implement strategies to optimize banquet operations and control costs
- Handle guest feedback and complaints promptly and professionally
- Collaborate with the culinary team to create innovative menu offerings
- Stay updated on industry trends and implement best practices in banquet service
- Foster a positive work environment that promotes teamwork and excellence
Qualifications
Diploma in Hospitality Management or Food & Beverage Management preferredMinimum of 2 years of experience in a similar banquet management roleStrong leadership and team management skillsExcellent communication and interpersonal skillsProven ability to multitask and manage time effectively in a fast-paced environmentProficiency in English; ability to speak other languages is a plusWorking knowledge of MS Office suite (Excel, Word, PowerPoint)Familiarity with local cuisine and cultural preferences in MumbaiFlexibility to work evenings, weekends, and holidays as requiredDetail-oriented with a strong focus on customer satisfactionKnowledge of food and beverage service standards and best practicesAbility to make quick decisions and solve problems efficientlyExperience with event planning and execution