Product Support EngineerBrightEdge • Ellore, Republic Of India, IN
Product Support Engineer
BrightEdge • Ellore, Republic Of India, IN
5 days ago
Job description2+ years experience in SaaS Customer Support or Web Development Strong verbal and written English communication skills Hands-on experience with at least one programming language (e.G. JavaScript, Python, PHP, Java, C++) Knowledge of SQL or CMS tools preferred Experience working directly with customers on technical issues Positive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environment Work with top global brands and cutting-edge AI-powered technology Be part of the founding India team with strong career growth opportunities Join a profitable, high-growth global SaaS leader with great culture and leadership Hybrid flexibility and performance-driven rewards
Product Support Engineer
📍 Location : India (Remote)
🕒 Working Hours : 6 : 00 PM – 3 : 00 AM IST (US ET Shift)
About BrightEdge
BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.
As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.
Role Overview
We are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.
You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.
What You’ll Do
- Own and resolve customer issues through analysis, troubleshooting, and collaboration
- Manage 15–20 support tickets in parallel and 180–200 per month
- Conduct 4–6 customer calls daily and provide timely updates
- Troubleshoot web development and integration issues
- Escalate high-impact cases and drive closure with urgency
- Maintain process discipline, documentation, and service responsiveness
What We’re Looking For
Why BrightEdge
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Product Support Engineer • Ellore, Republic Of India, IN
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