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Presales Head- Digital Workplace

Presales Head- Digital Workplace

TECEZEChennai, Tamil Nadu, India
3 days ago
Job description

Job Title : Head of Presales – Digital Workplace (DWP)

Location : Chennai, Noida, Bangalore

About Teceze

Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Job Overview

We are seeking a strategic, tech-savvy, and commercially astute Digital Workplace Services (DWP) Head to join our Solutions team. You will lead end-to-end solutioning for multinational RFPs, craft client-specific workplace transformation strategies, and design next-generation DWP offerings that integrate cost optimization, automation, AI, and employee experience enhancements.

This is a key pre-sales role requiring a blend of technical depth, business acumen, and innovation.

Key Responsibilities

RFP & Proposal Management

  • Lead the solution design and response strategy for large, multinational RFPs / RFIs / RFQs in the Digital Workplace domain.
  • Translate customer requirements into tailored DWP solutions that align with technical, operational, and commercial objectives.
  • Own solution documentation including response templates, pricing models, assumptions, SoW, SLAs, and presentations.

Client Solutioning

  • Collaborate with sales, delivery, and technical teams to design workplace transformation solutions (e.g., service desk, EUC, AV, Intune / Autopilot, collaboration platforms).
  • Conduct discovery workshops and deep-dive technical discussions with client stakeholders across geographies.
  • Map Teceze capabilities to client pain points to create compelling, value-driven solutions.

    • Techno-Commercial Leadership

  • Build techno-commercial models to demonstrate cost savings, productivity gains, and ROI to clients.
  • Design pricing strategies for managed services, T&M, outcome-based, and XaaS models.
  • Identify levers for optimization such as automation, shift-left models, AI-powered self-heal tools, and remote-first enablement.

    • Innovation & Future-Readiness

  • Integrate AI, automation, chatbots, predictive analytics, and next-gen endpoint management into the DWP solution architecture.
  • Stay updated on emerging trends in employee experience platforms, digital dexterity tools, and workplace analytics.
  • Develop reusable solution accelerators and playbooks to support repeatable and scalable delivery models.

    • Stakeholder Engagement

  • Act as a trusted advisor to internal and client stakeholders during the pre-sales cycle.
  • Support presentations, solution walk-throughs, and bid defense meetings.
  • Collaborate with OEMs and technology partners to embed latest offerings into client solutions.

    • Required Skills & Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field.
  • 15+ years of experience in IT Solutions / Pre-Sales with at least 6+ years in Digital Workplace domain.

    • Strong exposure to :

  • Global RFP solutioning and commercial models
  • Modern device management (Intune, Autopilot, SCCM)
  • Virtual desktop infrastructure (AVD, Citrix, VMware)
  • Service desk transformation and AI / automation in ITSM
  • EUC lifecycle, DaaS, self-service portals, collaboration tools (M365, Teams, Zoom)
  • Demonstrated ability to balance technical depth with business / financial outcomes.
  • Strong written and verbal communication, including executive-level presentations.
  • Experience with proposal management tools, pricing spreadsheets, and SoW creation.

    • Preferred Qualifications

  • Experience working with GSIs, OEMs, or IT service providers in a global delivery model.
  • Understanding of key workplace KPIs : First Call Resolution, CSAT, DEX, MTTR, etc.
  • Certifications like ITIL, Microsoft Modern Desktop, or DEX-related tools are a plus.

    • What We Offer

  • High-impact, global pre-sales exposure across top enterprise clients
  • A collaborative culture that supports innovation and thought leadership
  • Fast-tracked career growth in a rapidly expanding global DWP practice
  • Access to cutting-edge tools and partnerships across AI, cloud, and automation
  • Competitive compensation and performance-linked incentives
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