Screen Magic - Senior Manager - Customer Success

Description : About the Role :

As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities :

• Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
• Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
• Proactively engage with customers to enhance experience & reduce churn.
• Analyze account data to identify opportunities and craft growth strategies.
• Collaborate with cross-functional teams to resolve issues & align on customer goals.
• Capture and share customer feedback with internal teams for continuous improvement.
• Lead onboarding, training & adoption programs for customers.
• Manage commercial activities and ensure SLA Youll Need :
• 5+ years experience in B2B SaaS account management or customer success.
• Strong CRM knowledge and experience managing customer lifecycles.
• Excellent communication & interpersonal skills with a customer-first mindset.
• Data-driven approach to problem-solving and strategy.
• & Ability to manage multiple priorities in a fast-paced SMS Magic?
• Exposure to a global SaaS business with innovative technology.
• A high-performance, growth-oriented work culture.
• Competitive compensation & performance-based rewards.
• Flexibility, learning opportunities & scope to make high business impact.

About SMS Magic :

For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.

We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch

(ref : iimjobs.com)