Customer Support Executive

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, is a specialized firm dedicated to matching job seekers with ideal employment opportunities. With a team of 2-10 employees, our mission is to provide personalized recruitment services, ensuring that both employers and job seekers find the perfect match. Discover more about us at Gamut HR Solutions.

Job Overview

We are seeking a Customer Support Executive to join our team in Hyderabad. This full-time, junior-level position requires 4 to 6 years of work experience. The role involves handling customer inquiries, managing relationships, and ensuring a seamless experience for our clientele. Candidates who exhibit strong communication skills and a customer-centric approach are encouraged to apply.

Qualifications and Skills

• Proficiency in call handling to efficiently manage incoming customer calls and route them to the appropriate department. (Mandatory skill)
• Expertise in active listening to understand and address customer queries effectively, fostering positive interactions. (Mandatory skill)
• Strong customer relationship management skills to enhance customer satisfaction and loyalty. (Mandatory skill)
• Experience with CRM systems to maintain accurate customer records and facilitate seamless communication.
• Excellent problem-solving abilities to quickly resolve customer issues and enhance their experience.
• Knowledge of order processing to efficiently handle and track customer orders from inception to completion.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills to interact professionally with customers and team members.

Roles and Responsibilities