Senior Account Manager

Job Description

We are seeking a highly driven Sr. Account Manager – Sales & Customer Success with strong experience in IT Services or IT Staffing . This role requires proven expertise in managing enterprise clients, growing strategic accounts, and ensuring high-quality service delivery.

Key Responsibilities

Account Growth & Retention

Manage, retain, and expand Enterprise & Emerging accounts.

Drive cross-sell and up-sell opportunities across IT Services, IT Staffing, and Managed Services.

Build strong executive relationships with CXOs, Delivery Heads, and senior stakeholders .

Achieve quarterly and annual revenue / margin targets.

Customer Success & Delivery Coordination

Act as the primary point of contact for key client relationships.

Work closely with delivery and recruitment teams to ensure timely and quality fulfilment.

Monitor customer satisfaction (CSAT / NPS) and lead improvement actions.

Handle escalations and ensure high client retention.

Sales Leadership & Strategic Planning

Develop account plans, business strategies, and revenue forecasts.

Lead contract renewals, rate negotiations, and commercial discussions.

Collaborate with presales, delivery, and recruitment teams to create customized solutions.

Track industry trends, competitor landscape, and account performance.

Market & GTM Support (Good to Have)

Support leadership in GTM initiatives and expansion into new markets (including US region).

Contribute to RFP responses, proposals, and QBR / governance meetings.

Requirements

8–12 years of experience in Account Management / Customer Success / Sales within IT Services or IT Staffing (mandatory).

Proven record of driving account growth, revenue expansion, and client retention .

Strong understanding of Staffing Models : Contract, C2H, Permanent, Managed Services.

Experience engaging and influencing CXO-level stakeholders .

Excellent communication, negotiation, and presentation skills.

Strong business acumen and ability to build long-term strategic relationships.

Good to Have

Experience with GTM strategy , US market expansion , or solution-based IT services sales.