Sprinklr Platform Expert

Sprinklr Developer :

We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling Etihad to deliver seamless, personalized, and data-driven customer experiences.

Key Responsibilities

• Configure and optimize Sprinklr modules (Social Listening, Care,) to support digital customer experience strategy
• Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
• Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
• Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
• Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
• Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
• Provide training, documentation, and best practices to business users for effective platform adoption
• Previous experience in configuring workflows on Live Chat and WhatsApp

Required Qualifications

Preferred Qualifications

Mode of work - Hybrid Model (3 days a week)

Work location - Anywhere in India Cognizant Office Location