No longer accepting applications
Process Consultant
CognizantDelhi, IN6 hours ago
Job descriptionLead complex, large-scale ITSM transformation programs from design to adoption. Define and mature all key ITIL processes ( Incident, Problem, Change, Configuration, SLM , etc.) for multi-provider landscapes. Drive Organizational Change Management (OCM) to ensure process adoption across internal and vendor teams. Ensure ITSM tooling (e.g., ServiceNow) is optimized and integrated to support the defined processes. Define, negotiate, and govern key SLAs, OLAs, and KPIs for all service providers. Lead strategic Continual Service Improvement (CSI) initiatives, focusing on service quality, efficiency, and cost reduction. Act as the ultimate escalation point for cross-tower / cross-vendor process conflicts and service integration challenges. Minimum 15 years of progressive experience in IT Service Management and IT Consulting. Deep, demonstrable experience in designing and implementing SIAM models in complex, global environments. Proven track record of leading large-scale, complex transformation programs end-to-end. Expert ability to engage and influence C-level and senior stakeholders . Strong working knowledge of ITSM / ESM platforms (e.g., ServiceNow, BMC) capabilities and integrations. Mandatory : ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) (or ITIL v3 Expert). Highly Desirable : SIAM Professional or SIAM Foundation . Project Management Professional ( PMP ). COBIT or Lean / Six Sigma certification.
SIAM / ITSM Process Consultant
Roles & Responsibilities
Strategic Design & Governance
- Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).
- Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.
- Develop the long-term ITSM / SIAM strategy aligned with business objectives and digital transformation.
- Establish and chair executive-level governance boards (e.g., Change, Service Review) to manage vendor performance and risk.
Process Execution & Transformation
Performance & Improvement
Desired Experience
Certifications
Create a job alert for this search
Consultant • Delhi, IN
Related jobs
![Lead Business Process Consultant [T500-20862]](https://cdn-logos.talent.com/v1/logo/image?feedcode=disruptedcloud-in&company_name=FM)
- Promoted
Process Excellence Expert - OTC
AB InBev GCC IndiaDelhi, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 5 days ago
- Promoted
Technical Consultant (AI & Integrations)
89 SolutionsDelhi, IN Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee suppor...Show moreLast updated: 30+ days ago
- Promoted
- New!
Oarcle Apex Consultant
APPIT Software IncDelhi, IN Sr Apex Consultant (EBS) , 6+ Yrs Exp , Excellent technical skills.Project (Imp / Support) : CEMS Support.Show moreLast updated: 6 hours ago
- Promoted
Lead Business Process Consultant [T500-20862]
FMDelhi, India We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering.
Businesses worldwide trust our exp...Show moreLast updated: 27 days ago
- Promoted
Financial Process Automation Consultant
E-Outsource AsiaDelhi, India We are seeking a skilled Process Automation Consultant to join E-Outsource Asia’s Process Automation team.We are responsible for driving the process automation initiative for customers looking to m...Show moreLast updated: 18 days ago
- Promoted
Senior Process Specialist
NR ConsultingDelhi, India Ensure BAU ops for the procurement team and manage client requirements such as PR-PO, supplier collaborations, invoice compliance, and L1 support for any Procurement functional troubleshooting.Show moreLast updated: 5 days ago
- Promoted
Process Associate
Kreavate Business Development ServicesDelhi, India Kreavate Business Development Services is a forward-thinking company dedicated to offering innovative solutions in business development.
With expertise spanning Employee Training & Development, Staf...Show moreLast updated: 5 days ago
- Promoted
- New!
PLM Process Consultant
Tata Consultancy Servicesgurugram, uttar pradesh, in Experience Range : 8 Years to 12 Years.Job location : Mumbai, Bangalore, Hyderabad, Kolkatta.Notice Period : Immediate to 30 Days.
Strong command of the PLM business process.Functional understanding of...Show moreLast updated: 3 hours ago
- Promoted
Process Specialist
Enterprise Minds, IncDelhi, IN RMA (Return Material Authorization) Support Analyst.Notice Period : Immediate Joiners only.Must have Experience - RMA - Min 3 years).
Return Material Authorization (RMA) and Depot Repair Order proces...Show moreLast updated: 6 days ago
- Promoted
Business Process Management Consultant
Tata Consultancy ServicesDelhi, India Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family.
Tata Consultancy Services is a leading global IT services, co...Show moreLast updated: 5 days ago
- Promoted
Senior Process Engineering Consultant (UK Energy)
WSP in IndiaDelhi, India What if you could do the kind of work the world needs?.At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best wor...Show moreLast updated: 18 days ago
- Promoted
- New!
Process Consultant
Cognizantfaridabad, haryana, in Lead the architecture and implementation.Service Integration and Management).Establish and chair executive-level.Change, Service Review) to manage vendor performance and risk.Process Execution & Tr...Show moreLast updated: 3 hours ago
- Promoted
Senior Solution Consultant
AltudoGreater Delhi Area, India Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc.
Deloitte Technology Fast 500 North Americ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Consultant SuccessFactor
GMGnarela, delhi, in GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties a...Show moreLast updated: 3 hours ago
- Promoted
Technical Consultant
Programmers.ioghaziabad, uttar pradesh, in Senior Microsoft D365 Techno-Functional Architect- FTE.PAN INDIA Remote, Work from Home.We are seeking a Microsoft Dynamics 365 Techno-Functional Architect with deep expertise across both Dynamics ...Show moreLast updated: 25 days ago
- Promoted
Process Excellence Expert - ATR
AB InBev GCC IndiaDelhi, India AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 4 days ago
- Promoted
Manager - Process Excellence & Automation
Air India Limitedgurugram, uttar pradesh, in Analyze existing finance processes, identify inefficiencies, and develop strategies to streamline workflows, reduce costs, and improve productivity.
Support in the design, development, and implement...Show moreLast updated: 25 days ago
- Promoted
- New!
Associate Process Manager
Eclerx Services Limited, Mumbai, MaharashtraDelhi, IN As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives.You will be re...Show moreLast updated: 7 hours ago