AGM - Quality (Customer Experience)

Location : Noida Sec 135, Candor TechSpace

Work Mode : WFO, 5 days Onsite work culture, Night Shifts (Global 24

• 7 Operations)

Industry / Process : BPO or related industry

If this sounds like you, apply now or share your resume at - patan.rihanullakhan@telusinternational.com

We are looking for a strategic, data-driven Quality Leader to head our global quality function across international processes. The ideal candidate will bring deep expertise in quality frameworks, performance improvement, people leadership, and global stakeholder management .

Key Responsibilities

Drive end-to-end Quality Strategy across multiple international business units.

Lead teams of Quality Managers / Analysts to deliver world-class customer experience .

Build and implement quality governance, audits, RCA, and continuous improvement initiatives.

Partner with global leaders to enhance process efficiency, compliance, and customer satisfaction .

Manage performance metrics, insights, and reporting across regions.

Lead transformation projects, automation initiatives, and SOP standardization.

Requirements

15+ years in Quality, with at least 7+ years in senior leadership roles .

Strong experience in international or global operations .

Expertise in QA frameworks, analytics, VOC / NPS, and process excellence.

Exceptional stakeholder management, communication, and strategic vision.