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Assistant General Manager - Facility
Larsen & Toubromumbai, India1 day ago
Job descriptionMonitor Takeover of Units and Project (Inspection / Snagging / Rectification etc). Monitor Selection / Deployment and performance of Vendors for Facilities / Services, Safety & Security, Cleaning / Hygiene / waste disposal / recycling, Food / Catering / Vending etc. Monitor Customer / Possession details from Sales. Monitor Handover possession to Customers. Monitor Customer Complaints / Queries / Issues on Product and Services and resolution of the same. Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements. Liaison with Municipal Corporations / Govt Bodies for Property Tax assessment / Land Revenue etc. Monitor Insurance / AMC / Guarantees / Warranty’s / Consents / Licenses / Norms etc so as to ensure the same are in place. Ensure recommendations and requirement of ISO. Ensure MIS Reports are generated as required. ISO recommendations & re-certifications. Estate Management Process reviews. Ensure smooth transition from the company controlled site to Residents Welfare Association.
Key Accountabilities
Strategic
- Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).
- Get details of new projects and provide inputs on Estate requirements.
- Monitor Management & Maintenance of the property.
- Budget / Estimate Maintenance charges for new projects & Estimate Property Tax.
- Review Maintenance charges at regular intervals and revise appropriately, as required.
- Get Final Accounts & handed over to the Societies with balance amounts.
- Formulate policies for management of property and customer issues.
- Form Society and handover of Management to the Society.
- Co-ordinate with Legal Team for Conveyance of the property.
- Close Issues pertaining to past projects / recently handed over Society / Condos
- Co-ordinate for preparation of handover kits.
- Co-ordinate & finalize Agreements / Renewals with Legal Team for installations at projects.
- Co-ordinate / Clarify with Legal Team on issues / requirements of Estate Management.
- Co-ordinate with Legal Team on Legal cases filed in the Court.
- Source for Miscellaneous income in the project
Operational
Developmental
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Assistant General Manager • mumbai, India
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