Metaphase Support Engineer

Job Description

Provide L1 / L2 / L3 support for the Metaphase (Teamcenter Enterprise) PLM system

Diagnose and resolve technical issues related to Metaphase applications, databases, and integrations

Handle user incidents, requests, and service tickets within agreed SLAs

Perform system maintenance, patches, updates, and configuration management

Support Metaphase upgrades, data migrations, and performance tuning activities

Collaborate with business users to understand requirements and provide functional solutions

Work with IT infrastructure teams to ensure proper server and database configurations

Participate in change management and release processes

Requirements

Strong understanding of Metaphase (Teamcenter Enterprise) architecture, data model, and configuration management

Experience in Oracle / SQL Server databases and Unix / Linux environments

Familiarity with customization, scripting (Shell, Perl, or Java), and APIs

Experience in incident management tools (e.g. ServiceNow, Jira)

Knowledge of integration tools (like TIBCO, Teamcenter Gateway, or others)

Excellent troubleshooting, communication, and documentation skills

Requirements

DevOps