Human Resources Business Partner Global Service Centre

HR Business Partner (Global Service Centre)

The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to increase employee engagement.

The Role

The Manager – People Business Partner will be responsible for a comprehensive range of strategic and operational HR functions within the Global Service Centre :

Key Accountabilities

• Strategic HR : Collaborate with senior stakeholders to align HR strategy with business goals. Develop and implement HR initiatives to support the GSC's growth ambition.
• HR Compliance and Policies : Ensure compliance with labor laws and company policies. Advise management on HR-related legal and regulatory matters. Design, maintain, and enhance HR policies to support the demography of shared services.
• Employee Relations : Act as a point of contact for employee concerns and grievances. Mediate conflicts and facilitate resolutions between employees and management. Define a proactive approach to understand and mitigate Attrition risks.
• Talent Management : Enable the effective performance appraisal process and enforce organization guidelines through discussions with people managers. Lead the Annual Compensation Review linked to the Talent heatmap. Own deployment of the Rewards & Recognition framework for the Business Unit (BU). Enable and implement career development and succession plans in partnership with T&DD
• Employee Engagement : Drive initiatives to enhance employee engagement and satisfaction. Own the GPTW survey, including action planning and end-to-end implementation. Develop strategies for fostering a positive work culture.
• Training and Development : Define and partner on an effective learning and development plan in liaison with GSC leaders and the L&D COE. Identify training needs and enable development plans for employees. Coordinate training programs to enhance skills and competencies.
• Organizational Culture & Liaison : Develop an organizational culture that emphasizes customer centricity, collaboration, and positive work relationships. Be the liaison between the GSC team and various HR COEs to ensure requisite support. Periodically review the system, structure, and the people of the company and take corrective measures.

Skills & Competencies