Digital Channel Content Supervisor

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

We're seeking a copywriter to join the Customer Service Omnichannel Channel Strategy team. The ideal candidate will have a strong background in crafting compelling and engaging content for customer support platforms, with a focus on enhancing the user experience and driving customer engagement.

This role is central to the development and execution of content strategy for the digital and voice assistants, notifications, the help & support page and knowledge articles all while ensuring copy resonates with target audiences and supports UPS's business objectives.

Key Responsibilities

• Develop and write clear, persuasive, and engaging copy for various digital platforms, including the UPS.com Help & Support page, the digital & voice assistants, notifications, customer facing knowledge articles and more.
• Collaborate with UX / UI designers, content strategists, customer service leaders, and product managers to create content that aligns with the overall digital strategy and enhances the user experience.
• Continuously optimize copy based on customer feedback and performance metrics.
• Edit and proofread content to ensure accuracy, consistency, and adherence to brand guidelines.
• Ensure all copy is consistent across channels and matches UPS's brand voice and style.
• Work with project leaders to coordinate content localization to various markets and languages.
• Stay up to date with the latest digital support trends and best practices to continuously improve content quality and effectiveness.

Qualifications

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skills Required

Figma, Proofreading, Copywriting, Content Strategy, Editing