Network Support Engineer - TAC

Hi Canddiate,

Good day !

Please find the below job description,

Movate

(formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : L1 Engineer (DDI)

Experience : 2 5 years

Job Location : Bangalore

Job Responsibility

2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems

Solid understanding of TCP / IP, DNS, DHCP, and other Layer 2 / 3 networking concepts

Strong verbal and written communication skills with the ability to convey technical issues clearly

Proven ability to troubleshoot and resolve technical issues independently

Customer-centric mindset with a strong focus on service excellence

Bachelors degree in computer science, Engineering, or a related field—or equivalent hands-on experience

Self-starter and effective team player with the ability to multi-task in high-pressure, fast-paced environments

Desired Skillset :

Experience with Infoblox products or other DDI solutions.

Working knowledge of Linux / Unix or Microsoft Windows Server environments.

Exposure to network administration, system administration, or enterprise infrastructure support.

Understanding of support tools, lab simulations, and remote troubleshooting practices.

Ability to handle outage calls and work collaboratively with engineering teams for escalations.

Passion for continuous learning, knowledge sharing, and mentoring peers.