ServiceNow Consultant / Developer

Job Title

ITSM Consultant – ServiceNow (CIS-ITSM Certified)

Role Overview

We are seeking an experienced

IT Service Management (ITSM) professional

with strong expertise in ServiceNow. The candidate must hold the

ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)

certification and have proven hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules.

Key Responsibilities

Implement, configure, and customize ServiceNow ITSM modules including

Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog .

Work with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality implementations.

Ensure ITSM processes align with

ITIL best practices

and business needs.

Conduct workshops, prepare design documents, and provide end-user training / documentation.

Perform system testing, integration, and support during UAT / production rollout.

Collaborate with cross-functional teams for upgrades, enhancements, and integrations with third-party systems.

Provide post-implementation support and continuous service improvements.

Required Qualifications & Skills

ServiceNow CIS-ITSM certification

(mandatory).

Strong understanding of

ITIL framework

and ITSM processes.

3–6 years of hands-on ServiceNow implementation / configuration experience.

Experience with

Workflows, Business Rules, Client Scripts, UI Policies, Catalog Items, and Integrations .

Good communication and client-facing skills for requirement gathering and solution workshops.

Ability to troubleshoot, resolve issues, and provide ongoing support.

Preferred Skills

ServiceNow certifications beyond CIS-ITSM (CSA, CAD, CIS in other modules).

Experience in

CMDB design & discovery , automation, or ITOM modules.

Exposure to

Agile / DevOps environments .

Location

Noida (Work From Office)