Technical Support Engineer

We are seeking a skilled and experienced System Engineer to join our team at Kochi location. The ideal candidate will have over 6month to 2 years of experience in end user technical support, resolving hardware and software issues, asset management.

Job Requirements :

• Proficient in Hardware & Software, Windows Server (2022), Windows 7 / 10 / 11.
• Skilled in Active Directory tasks such as account management and password resets.
• Collaboration with IT team to oversee network infrastructure.
• Provision of end-user technical support, promptly resolving hardware and software issues.
• Assistance in server installation, configuration, and maintenance.
• Resolution of Configuration and Wi-Fi issues in Unifi.
• Implementation of security protocols for data protection and compliance.
• Contribution to IT projects and upgrades.
• Monitoring system performance for optimal efficiency.
• Documentation of system configurations and troubleshooting procedures for team knowledge sharing.
• Asset Management.