Job Summary : We are seeking a skilled and certified IT Systems Engineer to manage and support IT infrastructure, including Microsoft Servers, virtualization technologies, storage solutions, and Office 365 . The role involves L1 & L2 support, data center operations, IT security management, and project leadership . The ideal candidate should have a strong technical background, excellent communication skills, and leadership abilities to handle IT support and project management tasks efficiently.
Must-Have Skills (Mandatory) :
- 7-10 years of experience in IT infrastructure management, including :
Microsoft Servers, Exchange, Active Directory, SQL Servers
Virtualization technologies (VMware, Hyper-V)Storage solutions (SAN / NAS), backup solutions (Commvault, Veeam, Veritas)Microsoft Office 365 administration and hybrid permissions managementStrong troubleshooting skills for Windows Servers, Exchange Servers, SQL, and Office 365 .Hands-on experience in patch management, security compliance, and disaster recovery .Ability to monitor system performance, ensure high availability, and manage IT system upgrades .Experience in IT project management , including system installations, GPO deployments, and web security management for ERP applications.Leadership skills with the ability to manage teams and coordinate with vendors and customers.Good-to-Have Skills (Optional) :
Experience with web development in C#, .NET, PHP, JavaScript, Perl, and ASP.NET .Exposure to Red Hat System Administration .Familiarity with CCNA-level networking concepts .Qualifications & Experience
Bachelor’s or Master’s degree in Computer Science or a related field .Certifications :Microsoft Certified Engineer (MCSA)
VMware Certified EngineerBackup certifications (Veeam, Commvault)CCNA, Red Hat System Administration I (Preferred)Key Responsibilities 1. IT Infrastructure Support & Management
Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.Administer user accounts, manage hardware / software inventory, and ensure license compliance .Oversee system upgrades, patch management, and life cycle management for servers and workstations.2. Data Center & Backup Management
Manage data center operations , including virtualization, SAN / NAS storage, and backup solutions .Conduct monthly health checks on IT infrastructure and submit reports to customers.Ensure compliance with security standards and operational best practices .3. Office 365 & Security Compliance
Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.Support vulnerability management, security compliance, and disaster recovery planning .4. IT Project Management & Reporting
Lead IT infrastructure projects , including system installations, GPO deployments, and ERP web security management .Prepare and submit monthly service desk, storage, and print reports .Assist in tape backup operations and provide after-hours support as needed .