Prepare performance reports & analyze data for improvement opportunities
Collaborate with cross-functional teams for seamless operations
What We’re Looking For :
Minimum 2+ years' experience as a Team Leader in a Technical / Contact Center process
Strong communication, team management & analytical skills
Ability to motivate teams & deliver results in a high-performance environment
Experience in handling KPIs such as AHT, CSAT, SLA & Quality
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Team Lead • Gurugram, Haryana, India
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