Operations Team LeadTP • Gurugram, Haryana, India
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Operations Team Lead
TP • Gurugram, Haryana, India
30+ days ago
Job descriptionLead a team of technical support advisors & drive performance metrics Manage day-to-day operations, SLA delivery, NPS & quality enhancement Coach, mentor & develop team members through regular feedback & training Handle escalations & ensure best-in-class customer experience Prepare performance reports & analyze data for improvement opportunities Collaborate with cross-functional teams for seamless operations Minimum 2+ years' experience as a Team Leader in a Technical / Contact Center process Strong communication, team management & analytical skills Ability to motivate teams & deliver results in a high-performance environment Experience in handling KPIs such as AHT, CSAT, SLA & Quality
🚀 Teleperformance is Hiring – Team Lead Operations (Technical Process) || Gurgaon 🚀
- Process : Technical Support
- Shift : Rotational Shifts
- Week Off : Rotational
What You’ll Do :
What We’re Looking For :
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Team Lead • Gurugram, Haryana, India
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