ServiceNow Technical LeadConfidential • Pune, India
ServiceNow Technical Lead
Confidential • Pune, India
26 days ago
Job description8+ years of ServiceNow development experience. Strong experience in FSM and CSM implementations. Proficiency in ServiceNow scripting (JavaScript, Glide API). Experience with REST / SOAP API integrations and Integration Hub. Strong understanding of ITSM processes, CMDB, and platform architecture. ServiceNow CSA certification (CSM / FSM certifications a plus). Familiarity with ServiceNow App Engine or custom application development Experience working in Agile / Scrum environments. Certified Implementation Specialist (CSM or FSM) Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics Working knowledge of NowAssist & AI Agent framework Knowledge of Workflow Data Fabric
Job Description
We're hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you're passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.
Key Responsibilities-
- Lead end-to-end implementation of ServiceNow FSM and CSM modules.
- Translate business requirements into technical solutions using ServiceNow best practices.
- Design, configure, and customize workflows, business rules, UI actions, and integrations.
- Guide and mentor a team of developers; conduct code and design reviews.
- Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
- Manage platform upgrades and ensure system stability, performance, and security.
- Maintain documentation and support governance processes.
Must-Have Skills
Good to Have
Skills Required
Servicenow, Javascript, Cmdb, Soap Api, Agile, Scrum, platform architecture
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Technical Lead • Pune, India
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